How can we help?

For account questions, charging partnerships, hosting and fleet enquiries, contact the PlugNear team.

Account help

For password resets, open the app, enter your email and select “Forgot password?”. Open the reset link in the same app/browser where you requested it. Google and phone sign-in depend on provider setup. Never share a password, access token, OTP or identity document with support through a public message.

To remove an account, use the account deletion request page. For other issues, include the app/platform, what happened and a screenshot with personal details removed. Do not include passwords, OTPs or payment credentials.

Current availability

PlugNear is in early access. The pilot supports verified-host requests and direct UPI with manual host receipt confirmation. If a transfer is pending or disputed, check your bank/UPI history and contact the host and this support address; do not pay twice. PlugNear does not independently verify transfers or provide automatic refunds. Contacts are not a guaranteed emergency response channel; use local emergency services for an immediate safety issue.